We understand the importance of providing sample products for our customers to evaluate before making a purchase decision. To facilitate this process, we have established a comprehensive policy for obtaining samples and samples making.
Free samples service
We offer free samples to our customers, allowing you to assess the quality and suitability of our products. However, please note that shipping fees may apply.
a. Freight Collect for DHL/FedEx Members:
If you are a member of DHL or FedEx, we can arrange the shipment of the samples using your account. The shipping charges will be billed directly to your account upon delivery.
b. Prepayment for Non-Members:
For customers who are not members of DHL or FedEx, we kindly request that you prepay the shipping charges before we can dispatch the samples. Once the payment is received, we will arrange for the samples to be shipped promptly.
customized samples service
For customized samples that require additional work, we charge a customized fee. The fee may vary depending on the complexity of the customization and the manufacturing processes involved. Our sales team will provide you with a detailed quotation for the customized samples service based on your specific requirements.
If you require customization LOGO, we will need the LOOG source files in PDF, Ai, or psd formats. Please provide these files so that we can accurately reproduce your logo on the customized sample.
Refund policy
If you proceed with a bulk order based on the customized sample, we offer a refund for the customized samples fees paid.
If you have any further questions or require additional information about our sample service terms, please do not hesitate to contact our dedicated sales team at contact us. We are here to assist you throughout the process.